Refund & Cancellation Policy
We want you to be completely satisfied with every order. This Refund and Cancellation Policy explains your rights and our obligations regarding cancellations, refunds, and returns.
Contents
1. Overview
Because our products are perishable food items prepared fresh to order, refunds are subject to specific conditions outlined below. We assess each request fairly and promptly.
2. Cancellation Window
You may cancel your order without charge if you contact us before the kitchen has begun preparing your order (typically within 15–30 minutes of placing the order, or before the cut-off time for your chosen delivery slot). Once preparation has begun, cancellations may not be possible.
3. Refund Eligibility
Refunds may be granted in the following cases:
- You received the wrong item;
- The item was damaged, spoiled, or unfit for consumption at the time of delivery;
- The item was missing from your order;
- You were charged incorrectly;
- Your order was cancelled by us due to unavailability or delivery constraints.
Requests must be raised within 2 hours of delivery with photographic evidence where applicable.
4. Non-Refundable Situations
Refunds will generally not be issued for:
- Change of mind after the order has been prepared or dispatched;
- Incorrect delivery address or unreachable phone number provided by the customer;
- Delays caused by weather, traffic, or events outside our control;
- Consumption of the item in full before raising a complaint;
- Subscription cancellation requests made mid-cycle without prior notice.
5. How to Request a Refund
To request a refund, contact our support team within 2 hours of delivery with:
- Your order number;
- A description of the issue;
- Photographic evidence (for quality or item issues);
- Your preferred resolution (refund or replacement).
Email: hello@freshfitbowl.in · Phone: +91 00000 00000
6. Processing Time
Approved refunds are processed within 5–7 business days. The time for the amount to reflect in your account depends on your bank or payment provider. Cash-on-delivery refunds may be processed via bank transfer or store credit.
7. Partial Refunds
For multi-item orders where only some items are affected, refunds may be issued proportionally for the affected items, including a proportional share of delivery fees where applicable.
8. Subscription Refunds
Meal plan subscriptions may be cancelled before the start date for a full refund. After the start date, refunds are calculated on a pro-rata basis for undelivered meals, less any applicable discounts or fees. Trial orders are non-refundable once delivered.
9. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 2 hours of delivery with photographs. We will arrange a replacement or refund at our discretion.
10. Dispute Resolution
If you are not satisfied with our response, you may escalate the matter to our management team. We aim to resolve all disputes amicably and in good faith.
11. Contact Us
For any refund-related questions, please contact:
Email: hello@freshfitbowl.in
Phone: +91 00000 00000
Address: Siliguri, West Bengal, India