Privacy Policy
Fresh Fit Bowl ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us.
Contents
1. Information We Collect
We collect the following types of information:
- Personal information: name, email address, phone number, delivery address, and PIN code provided at checkout or account registration.
- Order information: items ordered, payment method, delivery preferences, and order history.
- Payment information: processed securely by our payment partners (Razorpay). We do not store full card details on our servers.
- Technical information: IP address, browser type, device information, and cookies.
2. How We Collect Information
We collect information when you: place an order, create an account, subscribe to our newsletter, submit a review, contact us, or browse our website.
3. How We Use Your Information
We use the information we collect to:
- Process and deliver your orders;
- Communicate order status and updates;
- Process payments and prevent fraud;
- Manage subscriptions and meal plans;
- Improve our products, services, and website;
- Send marketing communications (with your consent);
- Comply with legal obligations.
4. Legal Basis for Processing
We process your information based on: (a) performance of a contract (order fulfilment); (b) your consent (marketing); (c) legitimate interests (improving services and fraud prevention); and (d) legal obligations.
5. Cookies and Tracking
We use cookies and similar technologies to maintain your session, remember your cart, and analyse website traffic. You can manage cookie preferences in your browser settings, though disabling cookies may affect site functionality.
6. Payment Information
Online payments are processed by Razorpay, a PCI-DSS compliant payment gateway. Your payment details are transmitted directly to Razorpay and are not stored on our servers. Please review Razorpay's privacy policy for details on how your payment data is handled.
7. Data Sharing
We may share your information with:
- Delivery partners (name, address, phone number) to fulfil orders;
- Payment processors (Razorpay) to complete transactions;
- Service providers who assist with hosting, email delivery, and analytics;
- Law enforcement when required by law.
We do not sell your personal information to third parties.
8. Data Retention
We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Order records are typically retained for 7 years for tax and accounting purposes.
9. Data Security
We implement reasonable technical and organisational measures to protect your information, including encrypted transmission (HTTPS), password hashing, and access controls. However, no method of transmission over the internet is 100% secure.
10. Your Rights
You have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of your information (subject to legal obligations);
- Opt out of marketing communications;
- Withdraw consent for data processing where consent is the legal basis.
To exercise these rights, contact us at hello@freshfitbowl.in.
11. Children's Privacy
Our Services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. Continued use of the Services after changes constitutes acceptance.
14. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: hello@freshfitbowl.in
Phone: +91 00000 00000
Address: Siliguri, West Bengal, India